Refund policy

At Wooven, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.

Exchanges

We offer exchanges within 7 days of receiving your order for:

  • Size issues

  • Receiving the wrong item

  • Manufacturing defects

To be eligible for an exchange, the item must be:

  • Unused and unwashed

  • In its original condition

  • Returned with all tags and packaging intact

Refunds

We do not offer refunds for change of mind or incorrect size selection.

Refunds will only be considered if:

  • The item received is defective

  • The wrong item was delivered and a replacement is unavailable

Exchange Process

To request an exchange, please contact us through our Contact Us page, Instagram, or WhatsApp within 7 days of receiving your order. Our team will guide you through the process.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us as soon as possible with clear photos of the product and packaging so we can resolve the issue promptly.

Contact Us

For any questions regarding returns, exchanges, or refunds, feel free to reach out to our support team. We're always happy to help.